The responsiveness and communication were great to start out with, and it continued throughout the move. We scheduled a small move within a week, had contact the day before to confirm, and then they called when they were on the way. They were on time, and great to work with. They worked hard, but very carefully, and placed things just as we requested. I really don't know what else one could expect from a move. Great communication, honest and hardworking. Would absolutely recommend this group to anyone!